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"Gratitude is not only the greatest of virtues, but the parent of all the others"
- Marcus Tullius Cicero
A lot has been written over the years about 'employee engagement' — about how to keep employees happy, engaged, at work, and reduce the risk of top performers leaving. A great deal of money has also been spent on engagement surveys and employee engagement programs.
There is an easy way to make sure employees remain engaged and loyal and it doesn't have to cost any money. And that is by saying 'THANK YOU,' and saying it often. Of course, it is one of many tools for ensuring engagement but it goes hand in hand with being respected and valued, and having a supervisor, manager or leader they respect.
Margie Warrell also wrote about this important aspect of leadership.
As a leader, or potential leader, you will have many people doing many different things for you each and every day. Try noticing those things, acknowledging them, and saying thank you. Staff will feel appreciated and are more likely to want to do more for you, feeling acknowledged and appreciated.
Take it one step further than saying thank you — say it out loud in the presence of others, and make it specific. Don't just say 'thanks for that'. Say, for example, 'thanks for getting that data to me so quickly — it really made getting my report to the client on time easier'. Or 'the client was really happy with my report — thanks so much for your input and your quick turn around time'.
I'll give you a specific example of the incredible effect of gratitude. When working in a large professional services firm many years ago, the business development team was working to a tight deadline to get a tender document out on a Monday. A few people were asked to work over the weekend to make sure it was finished on time.
I spoke to the managing partner on the Monday and mentioned the people who had given up their weekend — at all levels. Some worked in BDM, some were lawyers who wanted to win the project, and some were admin staff, responsible for the typing, collating and copying of the document. I suggested he send an email to them to thank them. He asked me to draft a quick email for him. Now I am not one of those people who spend their time wondering if something someone asks me to do is my job or not. In that moment, my job was to make him look good, and make all of those people feel appreciated. So I drafted the email, sent it to him, but asked him to send the email individually, not as a group email, which he did.
He came to see me later — one of the word processing staff had (he had been told), burst into tears when she got the email. No one (NO ONE) of 'importance' in any organisation she had worked for, had ever said 'thank you' to her like that. Acknowledged that, while, she may have been paid overtime, her commitment was what was valued, and her contribution to the firm in getting that job out the door.
He was stunned by this, and the effect it had on her — he went out of his way from then on to make sure he knew when staff had gone 'above and beyond'. And he always thanked them. It became a healthy virus in the office — because other people started acknowledging their work mates and saying thank you.
"No one who achieves success does so without acknowledging the help of others. The wise and confident acknowledge this help with gratitude."
- Alfred North Whitehead
But the really good news is that studies show that the art of expressing gratitude increases the sense of well being in those expressing it — it is associated with increased levels of energy, optimism, empathy and also creativity. This certainly was the case in the example above. I know he felt like he was a better leader for it, and he knew he was making a difference. And pretty soon I didn't have to keep telling him the good news stories — he found out about them, or noticed them himself.
Ask yourself — do you want to be the person your staff most look forward to seeing when you walk into the office? Try acknowledging them and finding a reason to thank them every day.
"The standard you walk past is the standard you accept"
- Lieutenant General David Morrison
This post was first published by Diversity Partners. Imagine going to work every day, knowing that a colleague has taken photos or video of you, of a sexual nature, and distributed them not just to other work colleagues, but via work email, sent them outside the organisation, and published them on the Internet. Imagine then, if you had no way of raising this with a person in a leadership role, or worse, doing that and having nothing done about it. I imagine I would leave that organisation knowing the humiliation would last a lifetime.
I have been involved in many workplace disputes, investigations, conflict resolution, and discipline around inappropriate behaviours – from what some would perceive as minor to the very major. It would be a rare organisation, which did not go through something like this at least once. There have been many public examples as well.
The very worst cases, the ones that generally make the media, have been those where the complainant has felt let down by their employer in either not dealing appropriately with the situation when it was brought to their attention or having no means by which they felt able to raise a concern. The army is no longer prepared to be one of those employers.
If only every CEO of every organisation could take a leaf out of the book of Head of the Australian Defence Force, Lieutenant General David Morrison.
Recently, the Australian Defence Force has been the subject of very public sexual harassment claims, and allegations of inappropriate conduct. Lieutenant General Morrison made an announcement regarding his attitude to this sort of behaviour and the culture of the ADF for all its employees - view the full Message from the Chief of Army. He makes absolutely no bones about his attitude to this behaviour and what he thinks of those who not just perpetrate it, but those who know about it and do nothing. It makes me want to join the army.
Take a moment to think about that incredible speech. Replace the word 'army' with the name of your own organisation. Think of this speech as if it is also referring to bullying or any other kind of harassment or discrimination, towards anyone, male or female. Any CEO who honestly wants a diverse, inclusive and safe workplace should read, mark, learn and inwardly digest his words. And live them. Here are some of my favourite quotes (taking out the reference to the army). This is true leadership in action:
"Every one of us is responsible for the culture and reputation of [your company] and the environment in which we work'
'If you become aware of any individual degrading another then show moral courage and take a stand against it. No one has ever explained to me how the exploitation or degradation of others enhances capability or honours the tradition of [your company] and the environment in which we work'
'I will be ruthless in ridding [your company] and the environment in which we work of people who cannot live up to its values and I need every one of you to support me in achieving this'
'The standard you walk past is the standard you accept." That goes for all of us but especially those who ...have a leadership role."
The entire speech is inspiring but the reason these are my favourite quotes is that Morrison entreats his entire workforce to join him in this cultural revolution of the army. And it is not about how men treat women. It is about how people treat other people in the organisation. It is not just him but each and every member of the ADF who will take responsibility for living the values. Great leaders cast long, deep and broad shadows - their influence reaches beyond those with whom they come into direct contact because they are symbolic of the values of the entire organisation. Lieutenant General Morrison already has a long shadow.
We can all learn from this speech. And we can all do something to show our respect and care for others today and every day.